SKAI - Billing System for Utilities
Billing System for Utilities provides several functionalities such as Property management, Network management, Meter Management, CRM and Billing itself.
By utilizing this solution, utility companies obtain a powerful tool to support their operations and comprehensively perform required level of service and efficient customer relations management. Our solution has been especially designed to address challenging areas, where utilities fail to perform at their best, such as technical loses and payment collection.
Benefits and advantages to client
- A tailored solution based on international best practices.
- Real time image for all activities of the company.
- Centralized data repository for all the units.
- Fully integrated.
- Easy and visual identification of leaks and unbilled consumption.
- Real time transaction entry and real time customer card view.
- Calculation with different currencies.
- Creation of different price lists both for individual and legal persons.
- Division of expenses in case of common meter usage, applying different models of calculation.
- Direct Debit payments for customers.
- Extensive reporting functionalities as required by different supervisory bodies.
- GIS Integration supportive.
Concept behind the solution
Single Database – Integrated data
User friendly interface, multilingual
- Document template creation
- Plugins for GIS connection, ERP Connection, Invoice design..
Four eye principle workflow
Log of all activities
- Dynamic Addressing system
- Ownership of property
- Properties can be combined or billed individually
- Each property can have multiple meters, sub-meters and other billable services
- Generation of one bill for one or more properties
- Visual appearance of property type, customer type, reading type and meter type
- Renting the property
- Network connections, parent readers
- Sub Meters
- Reading routes
- Easy and visual identification of technical losses and/or unbilled consumption
- Printing meter’s history
- Number of Counters
- Number of Digits
Connection, disconnection, replacement
Different types of expense distribution can be selected (for common meters)
Upload of photos or other related docs (i.e. in case of damage)
- Import from handhelds and/or other software's
- Warning on ‘the same’ reading
- Warning on lower or higher than usual reading
- Date of actual reading
- Notes on readings
- Manual entry of average reading
Connection to third party GIS
Connection to Google maps
Visual information on:
- Reading Route
GIS Information on:
- Individual Customer service contracts
- Generation and printing of all contracts
- Account creation template
- 360˚ view of customers card, incl. invoices, payments, current and historic meter reading, non-reading memos, complaints history etc.
- Debt reprogramming in installments according to agreement with customer
- Generation of customer late payment notes (or other letters) by applying a selection criteria
- Generation and printing of first and second warning for disconnection
- Transfer of debt between customers
- Pending Debt (court case, waiting for decision)
- Debt remission for specific customer categories (social cases)
Web access for customers
Every customer can have access to:
- View its costumer card with all bills and payments
- File a complaint
- Request a service or information
- Enter his/her reading of the meter
- Print his history
- Fill a survey
Different services-different sales prices
- Unlimited user defined rates
- Different charge factors (Category, Zone etc)
- Centraly updated and controlled
- Multiple Service chargesRecuring charges
One time charges
Financial charges and late fees
Percantage of non performed services (Discount)
Various types of billing based on:
- Reading of meters
- Lump sum basis
- Inteligent estimation (avarage, season sensitive)
- Number of inhabitants
- Periodic charging i.e. Irrigation
- Minimal charging
Prepayment of bills(for x months based on average and forecast)
Direct Debit Payments
Import and Reconciliation of banking payments
- Global (all Customers)
- Customer Specific
- Related to Readings
- Based on conditions
- Number of Cycles
Possibility to email Bills
Software / technology features
- Web based solution with three tier architecture and four eye principle workflow.
- Log of all activities and enriched reporting features.