Asseco Service Center 24x7
Asseco Service Center offers full support 24x7 to the banks that choose outsourcing option for various banking products and services.
Service Center provides the foundation for iBank - an integrated multichannel eBanking solution supporting retail and corporate banking. The solution enables on-line services 24x7, and access to bank’s data and services using different devices from any place.
iBank platform’s benefits
- Efficient, flexible and cost-effective
- Service-oriented architecture – SOA
- Easy and simple, Click Once installation and update of the application
- Support for end-to-end PKI security, with a wide range of other authorization and authentication options
- Multilingual support (easy to introduce a new language)
- Modular functionalities
- Audit of all user actions
- Standardized Core banking interface (CoreAPI)
A number of other solutions from Asseco portfolio, such as Digital Edge omnichannel solution, Digital Origination sales and underwriting solution, Live collaboration solution with contact center functionalities, PSD2 Enabler solution for compliance with PSD2, Payment Gateway and AssePI for financial institutions, can also be used in the SaaS model offered by the Service Centre. It is the only e-banking provider that offers live support 24x7 for Payment gateway and seamless operation of the instant payment system.
OfficeBanking channel – rich client application (corporate users)
OfficeBanking is a new, improved eBanking application, designed for legal entities, which runs on Microsoft Windows operating systems. OfficeBanking applications offer many advantages:
Web channel - web application (retail and corporate users)
Web is a service which provides an economical, efficient and easy method of managing personal and corporate finances. This service is characterized by:
mBanking is a state-of-the-art method of performing financial transactions easily and quickly – from any place and at any time.
mBanking can be accessed through client-created passwords, without using a computer or visiting a branch office, and provides the following options:
SMS service offers a number of possibilities:
AssePI for payment institutions
eMail service allows the option of sending a digitally signed and encrypted email to clients. All types of messages are available in PDF, HTML, XML, XLS and TXT format, thereby ensuring that the messages can be used in accounting applications.
Asseco Payment Gateway
Payment Gateway provides centralized management of payment systems and full integration with the existing modules for payment operations/payment channels. It enables alignment of calculations and efficient reconciliation between bank’s internal systems and diverse payment channels.
Asseco Payment Gateway offers:
The solution’s flexible business architecture enables clients’ competitiveness in new customer acquisition and reducing costs of payment transactions.
Service Center provides live support 24x7 for Payment gateway and smooth operation of the instant payment system.
- Three-tier architecture providing a system with different client applications (on different devices) with the same server and database side
- end-to-end PKI security
- Multichannel – Web, Rich Client, Mobile, SMS, e-Mail, Fax…
- Multilanguage support
- High level of user-defined customization
Service Center 24x7 concept’s main benefits for financial institutions
- Quick response to new market needs and provision of services offered by competition
- Reduced costs of technical and customer support, sophisticated hardware and software, maintenance of all the equipment and websites, and organizational activities setup
- Increased income with cross-sale opportunities
- Increased customer loyalty
- Promoting a good company image and attracting new customers
- Extending to new markets
- Only e-banking provider that offers live support 24x7 for instant payments – Payment gateway
Service Center 24x7 concept’s main benefits for customers
- Saves time/money
- High availability - offers services to clients 24x7
- High availability - log on from almost anywhere
- Provides a service offering real-time information without delays or holdbacks
- Multibank support