Billing System for Utilities provides several functionalities such as Property management, Network management, Meter Management, CRM and Billing itself.
By utilizing this solution, utility companies obtain a powerful tool to support their operations and comprehensively perform required level of service and efficient customer relations management. Our solution has been especially designed to address challenging areas, where utilities fail to perform at their best, such as technical loses and payment collection.
Functionality
Benefits and advantages to client
A tailored solution based on international best practices.
Real time image for all activities of the company.
Centralized data repository for all the units.
Fully integrated.
Easy and visual identification of leaks and unbilled consumption.
Real time transaction entry and real time customer card view.
Calculation with different currencies.
Creation of different price lists both for individual and legal persons.
Division of expenses in case of common meter usage, applying different models of calculation.
Direct Debit payments for customers.
Extensive reporting functionalities as required by different supervisory bodies.
GIS Integration supportive.
Multilingual.
Concept behind the solution
Single Database – Integrated data
User friendly interface, multilingual
Multiservice platform
Electricity
Water
Wastewater
Waste
Gas
Flexible
Document template creation
Plugins for GIS connection, ERP Connection, Invoice design..
Four eye principle workflow
Extensive Reporting
Log of all activities
Rapid implementation
Property Management
Dynamic Addressing system
Ownership of property
Properties can be combined or billed individually
Each property can have multiple meters, sub-meters and other billable services
Generation of one bill for one or more properties
Visual appearance of property type, customer type, reading type and meter type
Renting the property
Network Management
Network connections, parent readers
Sub Meters
Reading routes
Easy and visual identification of technical losses and/or unbilled consumption
Printing meter’s history
Meter Management
Meter information
Manufacturer
Type
Number of Counters
Number of Digits
Connection, disconnection, replacement
Different types of expense distribution can be selected (for common meters)
Upload of photos or other related docs (i.e. in case of damage)
Reading meters
Import from handhelds and/or other software's
Warning on ‘the same’ reading
Warning on lower or higher than usual reading
Date of actual reading
Notes on readings
Manual entry of average reading
GIS
Connection to third party GIS
Connection to Google maps
Visual information on:
Debt
Reading Route
GIS Information on:
Meters
Properties
Hydrants
Customer Management
Individual Customer service contracts
Generation and printing of all contracts
Account creation template
360˚ view of customers card, incl. invoices, payments, current and historic meter reading, non-reading memos, complaints history etc.
Debt reprogramming in installments according to agreement with customer
Generation of customer late payment notes (or other letters) by applying a selection criteria
Generation and printing of first and second warning for disconnection
Transfer of debt between customers
Pending Debt (court case, waiting for decision)
Debt remission for specific customer categories (social cases)
Web access for customers
Every customer can have access to:
View its costumer card with all bills and payments
File a complaint
Request a service or information
Enter his/her reading of the meter
Print his history
Fill a survey
Billing
Different services-different sales prices
Unlimited user defined rates
Different charge factors (Category, Zone etc)
Centraly updated and controlled
Multiple Service chargesRecuring charges
One time charges
Financial charges and late fees
Percantage of non performed services (Discount)
Various types of billing based on:
Reading of meters
Lump sum basis
Inteligent estimation (avarage, season sensitive)
Number of inhabitants
Periodic charging i.e. Irrigation
Minimal charging
Prepayment of bills(for x months based on average and forecast)
Direct Debit Payments
Import and Reconciliation of banking payments
Invoice
Notes
Global (all Customers)
Customer Specific
Related to Readings
Based on conditions
Number of Cycles
Reading method
Graphs
Barcodes
Possibility to email Bills
Software / technology features
Web based solution with three tier architecture and four eye principle workflow.
Log of all activities and enriched reporting features.
Contact
Write to us
If you have questions about our offer, please send us an inquiry.
