Voice / Contact Center
Real-time Performance Management
Real-time performance management solutions can shorten the time between the occurrence of the event and the response given to that. MagiContact Web Wallboard application demonstrates call and user statistics regarding to “workgroup” and “queue” it receives from the Interactive Intelligence server, real-time. Statistics can be viewed on several different systems from PC monitors to large screen display systems. Symon provides the digital/electronic LED displays, signs, wallboards/reader boards and reporting and alerting software for ACDs, contact centers, help desks.