Bosna Bank International takes communication with their clients to a new level by introducing Live contact center solution

Bosna Bank International (BBI) d.d. Sarajevo offers several types of financial services to retail and corporate clients. Its business is based on ethical principles, partnership and justice. The bank prides itself on reliability and top-quality service for clients.

With the implementation of Live solution, their goal is to enhance the work of the contact center and use Live as the primary channel of communication with clients and, on the other hand, as a tool that will improve and automate processes within all departments of the bank (sales, billing, operations…). The project includes adding new communication channels into the mix and laying the ground for the Virtual Branch.

BBI is the first bank, both in Bosnia and Herzegovina and Southeast Europe, to operate in accordance with Islamic finance principles. The Bank is focused on the development of Bosnia and Herzegovina and invests all profits in the country. Since 2010, BBI and their BBI VIP Business Club have organized the Sarajevo Business Forum, an international investment conference which has gained a global reputation and prestige. This has helped position Bosnia and Herzegovina and the region as an important investment destination worldwide.