Voice/Contact Center
Speech Recognition Solutions
Speech recognition solutions are customized text-to-speech (TTS), speech recognition (SR) and voice verification applications developed by using Nuance and Sestek and VoiceWeb engines. The most important feature of these solutions is the ability to recognize everyone's speech not being limited with the persons with prior voice identification. Speecc recognition solutions provides to navigate through the menus and dial customer no. or credit card details by speaking.
Text-to-Speech (TTS)
TTS systems convert the texts contained in the computer environment to the natural spoken language using human voice. Synthesized speech can be created by combining recorded speeches kept in a database or file. Quality of the speech synthesizing is measured with its similarity to human voice and lucidity.
Speech Recognition (SR)
Also referred to as "speech recognition" or "automatic speech recognition", this technology is used for converting the spoken words into a meaningful text and aims to recognize the speeches of all speakers. Its ability to convert the brogue speeches and misspelled words into text is the criteria of the quality of SR systems.
Voice Verification
This technology is used to recognize the identity of a person by recognizing his/her voice.