LIVE by Asseco is an Omnichannel web platform application which utilizes and optimizes contact centers, provides better customer relationship management and ensures easier communication through various communication channels.
It also offers support for the customization of various business processes within your organization, regardless of whether they are client - or internal workflow - oriented. Our ticketing system will adjust to your business needs.
Try our powerful integrated call center solution, CRM and virtual branch that empowers customer engagement, builds loyalty, boosts organizational efficiency and delivers cost savings.
Communication distribution to agents based on agent skills, communication classification
Interaction monitoring, recording and management
Customer data repository
Interaction orchestration by means of using customer data information from various enterprise systems
Improved customer experience (CX), satisfaction and loyalty
LEADING TECHNOLOGY FOR BUSINESS SUPPORT
All-in-one solution – from client contact to back office processing
Solution modularity and scalability
Open interfaces for connection to other core SW systems
Centralized self-administration and configuration
Audit trail
INCREASED EFFICIENCY THROUGH TICKETING
Manual and automatic ticket creation and classification
Support for notifications, escalations and ticket attachments
Digital workflow definition
Ticket history
POSITIVE IMPACT ON REVENUE STREAMS
Improved debt collection rate
Marketing and sales campaign preparation and execution
Boosted acquisition/up-selling/cross-selling
Tracking of sales workforce incentive model
ORGANIZATION AND PERFORMANCE PLANNING
Powerful and customized reports
Insight into process and resource loading
Employee KPI reporting
Features
STREAMLINED COMMUNICATION – Communicate through Video, Voice, SMS, Chat, E-mail, and Social Channels and more, using the same unified interface! Manage your Customers’ information and keep track of their interactions and requests within one unique platform.
ANALYTICS AND REPORTINGS – Analyze data and performances through our Reporting or build your own Reports tailored to your business goals, pick from over 400 out-of-the-box KPIs.
MODULAR SOLUTION – Get more as you grow. Modularity and scalability give you the opportunity to customize the application according to your current needs. Increasing the setup will be seamless.
TICKETING – A powerful and customizable module to cover all of the internal and external business processes and to keep track of interactions and various customer-related cases. Use it as a collaboration tool to connect all stakeholders in one interface.
SCHEDULING & TRIGGERS – Make things happen automatically, according to previously defined timing and actions.
IVR SYSTEM – A robust and advanced module for creating IVR trees with numerous options to ease pressure on agents, automate things and be quicker while serving your customers.
AUTO CALLBACK – No more waiting in queues, just tell your customers to select this option and we will “wait” for them. Save their time, improve CX…
INTERNAL MESSENGER – Communicate within your organization, collaborate and quickly solve customer issues.
APPOINTMENT SCHEDUELER – provide better UX for your customers scheduling an appointment
GDPR COMPLIANT – Application backend and frontend are completely compliant with the regulation. The application can behave as a “master” or a “slave” GDPR app, depending on your current setup.
MULTILINGUAL
Industries
BANKING
INSURANCE
TELECOM
UTILITY
RETAIL
HEALTHCARE
MANUFACTURING
TRAVEL
GAMING
AUTOMOTIVE
Product page
For more information about Live, please visit the product page at live.asseco.com.
Contact us
You don’t have a plan and you don’t know where to start? We can help you with ideas and defining the strategy.
Learn how can customer experience management platform with an integrated omnichannel contact center improve your business and contact us! https://live.asseco.com/contact/
