Voice / Contact Center
LIVE by Asseco is an Omnichannel web platform application which utilizes and optimizes contact centers, provides better customer relationship management and ensures easier communication through various communication channels.
It also offers support for the customization of various business processes within your organization, regardless of whether they are client - or internal workflow - oriented. Our ticketing system will adjust to your business needs.
Try our powerful integrated call center solution, CRM and virtual branch that empowers customer engagement, builds loyalty, boosts organizational efficiency and delivers cost savings.
- IMPROVED CUSTOMER EXPERIENCE MANAGEMENT
- 24/7/365 multi-channel support
- Communication distribution to agents based on agent skills, communication classification
- Interaction monitoring, recording and management
- Customer data repository
- Interaction orchestration by means of using customer data information from various enterprise systems
- Improved customer experience (CX), satisfaction and loyalty
- LEADING TECHNOLOGY FOR BUSINESS SUPPORT
- All-in-one solution – from client contact to back office processing
- Solution modularity and scalability
- Open interfaces for connection to other core SW systems
- Centralized self-administration and configuration
- Audit trail
- INCREASED EFFICIENCY THROUGH TICKETING
- Manual and automatic ticket creation and classification
- Support for notifications, escalations and ticket attachments
- Digital workflow definition
- Ticket history
- POSITIVE IMPACT ON REVENUE STREAMS
- Improved debt collection rate
- Marketing and sales campaign preparation and execution
- Boosted acquisition/up-selling/cross-selling
- Tracking of sales workforce incentive model
- ORGANIZATION AND PERFORMANCE PLANNING
- Powerful and customized reports
- Insight into process and resource loading
- Employee KPI reporting
- STREAMLINED COMMUNICATION – Communicate through Video, Voice, SMS, Chat, E-mail, and Social Channels and more, using the same unified interface! Manage your Customers’ information and keep track of their interactions and requests within one unique platform.
- ANALYTICS AND REPORTINGS – Analyze data and performances through our Reporting or build your own Reports tailored to your business goals, pick from over 400 out-of-the-box KPIs.
- MODULAR SOLUTION – Get more as you grow. Modularity and scalability give you the opportunity to customize the application according to your current needs. Increasing the setup will be seamless.
- TICKETING – A powerful and customizable module to cover all of the internal and external business processes and to keep track of interactions and various customer-related cases. Use it as a collaboration tool to connect all stakeholders in one interface.
- SCHEDULING & TRIGGERS – Make things happen automatically, according to previously defined timing and actions.
- IVR SYSTEM – A robust and advanced module for creating IVR trees with numerous options to ease pressure on agents, automate things and be quicker while serving your customers.
- AUTO CALLBACK – No more waiting in queues, just tell your customers to select this option and we will “wait” for them. Save their time, improve CX…
- INTERNAL MESSENGER – Communicate within your organization, collaborate and quickly solve customer issues.
- APPOINTMENT SCHEDUELER – provide better UX for your customers scheduling an appointment
- GDPR COMPLIANT – Application backend and frontend are completely compliant with the regulation. The application can behave as a “master” or a “slave” GDPR app, depending on your current setup.
For more information about Live, please visit the product page at live.asseco.com.
You don’t have a plan and you don’t know where to start? We can help you with ideas and defining the strategy.
Learn how can customer experience management platform with an integrated omnichannel contact center improve your business and contact us! https://live.asseco.com/contact/
Read our blogs at https://live.asseco.com/category/insights/