Banking through Skype

ITD Poland, a member of Asseco SEE, has completed a project at ING Bank Śląski that comprehended integration of CIC (Customer Interaction Center) system with Skype software.

ITD Poland, a member of Asseco SEE, has completed a project at ING Bank Śląski that comprehended integration of CIC (Customer Interaction Center) system with Skype software.

This project results in easier communication between the bank and its clients who are now able to communicate for free with the bank's ontact Centre consultants.

For the implementation, ITD Poland used gateway which is Skype-certified hardware. The installed gateway converts incoming Skype calls to a secure, encrypted protocol of Euro ISDN, which fully protects client's confidential data. Such an implementation is first in Poland.