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Digital Banking and eCommerce Footprint in New Dynamic Landscape

A message from Piotr Jeleński

The first half of the year has confirmed steady path with continuous growth and dynamic profit increase of Asseco SEE Group. With very good Q2 and H1 financial results thanks to growing Payment business unit and improved efficiency in all segments, we have continued excellent performance. We also acquired Croatian ECR companies - IPS and GRC thereby making an important addition to the merchant-oriented solutions portfolio.

Despite more challenging conditions for implementations compared to earlier years, we completed a number of pioneering projects, such as the first implementation of GDPR Governance Solution in Direktna Banka in Serbia, as well as online loan selling and  APIs project with NLB bank in Macedonia, making it the first to offer this service on the local market. Furthermore, we delivered first CashIN ATMs in Albania and enabled instant payments using a QR code for Pink Taxi, which is the first taxi company in Serbia to offer such a possibility. Expanding to Western European markets, we also completed the first ATM acquiring project for UK-based Cash Flows enabling the partner to achieve fast and cost-effective onboarding of independent ATM networks across Europe.

In the light of the worldwide move towards digital, we deployed automated email dispatching for an electricity, natural gas and energy supplier in Romania to improve digital customer experience, as well as online card payment for an online retail store of Delhaize, one of the biggest retailers in Serbia. Furthermore, our Live Collaborative solution for customer experience management with an integrated contact center suite has been a powerful tool for our clients aiming to maintain and improve customer relations under the current Covid-19 circumstances, as well as in the digital era that is gaining speed.

We also supported a number of initiatives in the area of e-Commerce, which is continuously on the rise, through a cooperation with Shopen online shopping platform and Klett internet bookstore. Innovative ATM delivery to Erste bank and ATM outsourcing to Podravska banka again brought both modernization and reliability through state-of-the-art technology to our clients. On top of that, integration of Sparkasse AD Skopje and Ohridska AD Skopje lead by Asseco SEE kicks off in Macedonia.

You can read all about these projects and other interesting stories and products in this newsletter edition.

Looking forward to the successful end of the year and stable future of us all,

Piotr Jeleński

ASEE & Payten CEO