Improved Customer Sale and Service through Customer Interaction Center

ITD Poland, a member of Asseco SEE, has signed a contract to introduce an integrated communication system (CIC - Customer Interaction Center) in the contact center of the leading educational publishing company Nowa Era.

ITD Poland, a member of Asseco SEE, has signed a contract to introduce an integrated communication system (CIC - Customer Interaction Center) in the contact center of the leading educational publishing company Nowa Era. The aim of the project is to improve its customer sale and service.

The main reason to introduce Customer Interaction Center is to intensify the work of agents in the contact center as well as to increase the sale. The software will include service of incoming and outgoing phone calls and faxes.

The project also deals with the implementation of extended modules of reporting and billing, which is to facilitate costs management, and with Interaction Recorder application to record calls and to control the contact center's quality policy. The system is edundant, which means that in case of emergency or a crisis, a backup server will be able to take up communication functions.

“We have chosen ITD Poland for this project because their engineers have huge experience in handling advanced and difficult technological projects. ITD Poland also presented us with the most advantageous price offer” – said representative of Nowa Era Publishing House.