New Customer Interaction Center at BOŚ Bank Poland

ITD Poland, member of Asseco SEE group, implemented Customer Interaction Center (CIC) 3.0 at Bank Ochrony Środowiska (BOŚ Bank).

ITD Poland, member of Asseco SEE group, implemented Customer Interaction Center (CIC) 3.0 at Bank Ochrony Środowiska (BOŚ Bank). CIC is a Unified Communication Solution enabling multiple customer contact channels. BOŚ Bank implemented inbound and outbound calls support and email queues.

It is also possible to use chat for communication.

In addition to this, BOŚ Bank chose to implement Interaction Recorder module enabling call recording and encryption and Interaction Dialer, supporting advanced outbound campaigns. Easy Scripter functionality simplifies consultants' work, allowing simple and dynamic script creation for specific telemarketing campaigns or inbound calls.

Two locations, main and auxiliary, have been covered by the project managed by ITD Poland, member of Asseco SEE group, allowing system operations continuity in case of any problems.

"System deployment took about 4.5 months and ran very smoothly and without delays", said Jaromir Tomaszewski, BOŚ Bank. "We're planning to enhance functionality for our customers and further develop our contact center."