Why today it is not sufficient to have a standard contact centre as a contact point with the clients?

Because today’s contact centres are not “just” contact centres. They are much more - an advanced CRM platforms with support for different communication channels, contact processing and business processes.

Because today’s contact centres are not “just” contact centres. They are much more - an advanced CRM platforms with support for different communication channels, contact processing and business processes. They integrate wide range of technologies and modules which are part of standard contact centre solution, but also include advanced features and tools for improvements of relations with the clients and efficient allocation and organization of support resources.

 
Asseco SEE’s combines CRM and contact centre functionalities within one solution what results with a modern communication platform which includes:

 

• Support for different communications channels: voice, fax, SMS, e-mail, web chat
• Support for business processes: collections, campaign management, direct sales, phone banking
• Modularity and scalability that  tailor solution to client specific needs

 

Behind the solution are experience and know how based on more than 20 years of constant development. Result of this are numerous implementations of the solution, mostly in banks, but also in insurance industry, utility companies etc.